With the after 90s grow up, go to school, graduate and start to work, they have already become the main force of employment in hospitality industry. In 2017, the turnover rate in hospitality industry stay in 20%-40% which negatively affect the service quality in a hotel and at the same time, more than 60% of after 90s graduates who are majored in hospitality management changed their occupation within one year after they graduate Obviously, there is a gap between after 90s graduates’ job expectancy and their work cognition. Therefore, we need to find out what is the hotel needs or hotel expectation about the graduates now, what is the situation of graduates now, the gap between the market expectation and the graduates situation. During the research, both deductive and inductive approach is used to analyze the data and information. We distribute two kinds of questionnaire in this research which are questionnaires used for the after 90s employees in hotels and questionnaires used for after 90s graduates in schools. It can help us to find the reasons which cause the gap exist between job expectancy and job cognition. Meanwhile, interviews are made with hotel managers to find out how after 90s graduates are expected to perform after they start to work. At last, we found lack of right cognition about hospitality industry is the main reasons which causing the gap among the graduates. Besides, because of the different character and personality of after 90s, hotels need to change their management method while dealing with the after 90s.
Cite this paper:
Danhe Wang. A research on the gap between after 90s graduates’ job expectancy and real work cognition in Hospitality Industry. 2019 Scientific Conference on Management, Education and Psychology (SCMEP 2019). 2019, Vol.1: 4-13.